Service & Sale
Policies

BOOKINGS

To secure a date, a signed bridal contract and deposit are required. The deposit is 50% of each service being done. This deposit is non-refundable and non-transferable. This deposit will be put toward the client’s total wedding day balance if the client chooses wedding day services. The remaining balance will be due on or before the day of the event. Accepted forms of payment include: cash, check, credit card, debit card, PayPal, and cash app. Gratuity is never expected but always appreciated. (NOTE: bridal consultations and deposit fees are two separate costs.)

 

CONSULTATIONS

Consultations are available for brides as well as their bridal party members, including but not limited to: bridesmaids, mothers of the bride and groom, grandmothers, extended family members, guest speakers, etc. Note: Additional consultations must be scheduled on the same day as the bride’s consultation in order to avoid an additional travel fee.

 

DELAYS

A late fee of $25.00 will be charged for every 30 minutes of delay when a client is late for the scheduled time, or if the scheduled makeup application exceeds the allotted time due to client delays.

 

SATISFACTION GUARANTEED

Makeup will be completed to the client’s satisfaction, and acceptance of the completed makeup application is acknowledgement by the client that the makeup is done to the client’s satisfaction.

 

PARKING AND TOLL FEES

Where parking, valet or toll fees may be incurred. This amount will be included in the final bill and will be due on the day of the event. A travel fee of $30 will be added for wedding services on-site. Any necessary valet parking fee will be paid also by the bride.

 

LIABILITY

Any allergies and/or skin conditions should be reported by the client to the makeup artist prior to application. Makeup Artist is not liable for any allergic reaction as we cannot guarantee the clients reaction to specific ingredients. Client should follow up with doctor for allergy testing to see what ingredients cause allergic reaction. If client(s) have a cold sore, makeup service cannot be provided to avoid cross contamination. None of the Makeup Artists brushes or makeup can be touched by anyone with a cold sore or breakout. Client is still responsible to pay the Makeup Artist for contracted time. Client(s) agree to release the makeup artist (Jovianna Palacio and Jojo Beauty Consulting LLC) from liability for any skin complications due to allergic reactions.

 

PAYMENT

The final balance is due a week before the day of the event before the makeup artist begins — no exceptions. The person(s) responsible for the entire balance of payment is the person(s) whose name(s) appear on this contract.

 

CANCELLATION POLICY

Cancellations must be made at least thirty (30) days prior to the client’s reserved date or the client will be responsible for paying the full amount of services agreed upon in this contract.

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RETURN POLICY

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We accept returns within 30 days of purchase. You can return your product for store credit, or a different product.

To initiate a return, please complete the following steps:

• Reply to your order confirmation email to request which products you would like to return.

• Print the prepaid return shipping label that you will receive by email.

• Send all items back to us using the label provided.